"Discover the Amazing Secrets of Using a Patient Care Coordinator in YOUR Practice"
You'll See Immediate Results!
Being a good dentist is hard work. It means keeping up with your education. It means taking immaculate care of your patients and their needs. It means keeping up with all the changes and improvements in dental technology. It also means creating and maintaining good relationships and good COMMUNICATION patterns with your patients.
That’s a lot to think about while managing and supervising a busy practice!
Dentistry has been slow to catch on to the ideas of good delegation. We have become comfortable delegating our hygiene duties to dental hygienists. We’ve become comfortable allowing our front desk people to answer the telephone, greet the patients and handle most of the financial transactions of our practices.
If we take that concept one step further, why shouldn't we find a person whose delegated duties will be the most important soft duties in a practice?
That person would do such things as:
· Establish a great initial relationship with our patients. That relationship would combine the "wow factor" of our new technology plus the warmth and necessary time in that beginning relationship.
· The exam experience as a learning and relationship building time.
· The treatment conference and all the financial arranging.
If you ask your staff members the question: "Who is the best communicator in our office?" I can almost guarantee that most of the answers will NOT mention the dentist.
So the question becomes: "Why would you let your least able and most distracted person (the doctor) do the important communication?"
If I buy a Mercedes dealership, am I going to automatically make myself the lead salesman because I own it? Or, am I going to find the absolute best and most effective communicators possible?
A number of years ago, we began developing a system of using a treatment coordinator in our dental practice and the system works unbelievably well. I firmly believe that my patients understand the whole treatment process better than ever, and appreciate what we can do for them in a unique and valuable way!
Today we spend a lot more time explaining options to patients and arranging treatment plans, than we ever did before. And, accounts receivables are hardly a concern . . .because the treatment coordinator works everything out in advance!
Most dental patients and family dental deciders are women, and I think that these women are more comfortable in a relationship with honest communication with another woman . . . who is not the “doctor.”
If you are intrigued by the concept, you ought to come see how it works! This is a 2-day dental continuing education workshop held in Tyler, TX during September 2008. It's PACE approved as a dental CE course.
If you're ready to register, sign up here!
If you'd like to do more ideal treatment more often, with less stress and higher income, then this might be the most important workshop you can attend.
Three Reasons To Come
We've successfully been using a PCC in our practice since 2001.
- We've increased our production and collection every year
- We've taught over 75 offices how to do this
Here are some of the benefits you receive
- You'll learn a new model for a more effective practice so you can do more of the dentistry you want to do.
- You'll learn about better first impressions so you can start your relationship with new patients in a positive, expectant light.
- You'll learn to make the new person feel involved, listened to and you'll find out what they really want.
- Your office will learn to build a relationship of trust beginning with the patient's first phone call. Patients will actually show up for their appointment because they feel they have made a friend.
- You'll be able to offer higher levels of treatment and charge more and the dentist won't be the one having to sell that treatment!
- You'll learn how to make sure that someone has the time to LISTEN to the patient and your patients will feel cared about and will trust you to do their dental work.
- You'll learn how to spend quality time with a patient and how to talk about treatment while the doctor gets to spend more time doing dentistry.
- You'll learn how to talk to patients about fees and financing and your office production and collection will go up.
- You'll learn why patients open up and talk and then agree to treatment because they feel comfortable.
- You'll learn to talk to the patient in a non-technical way by answering their unasked questions: "How long will it take?" "Will it hurt?" and "How do I pay?" And, patients learn what they need to know, therefore, scheduling for treatment.
Listen to what past participants have said
| "I learned that adding a Treatment Coordinator would increase our level of service to patients and reduce OUR stress." Participant, April 2007 |
| "The program motivated me to change my attitude and see things differently." Participant, April 2007 |
| "Speakers were all very "real" and informative... not boring." Participant, September 2006 |
| "Each speaker and the subject matter was applicable to everyone." Participant, April 2007 |
| "I am already excited about going in Monday to start making changes! I have been in dentistry for over fourteen years and am leaving this workshop excited about all of the things I can do to make the practice more profitable and friendly." Participant, April 2007 |
| "We got everything out of the workshop that we hoped for!"Participant, February 2005 |
| "We got a lot of great ideas that will hopefully change the way our practice runs!" Participant, October 2004 |
| "You all went the extra mile to make sure I got what I needed." Participant, October 2004 |
Within Three Months of Implementation, You’ll Sell Enough New Cases to Pay for the Workshop!
- Our speakers are actually "in the trenches" and doing this on a daily basis.
- We take a team approach - the whole office must be onboard to allow positive change to take place.
- We have spent the past 7 years developing the role of a Patient Care Coordinator in our office. We can save you the frustration of having to figure out how to get started and why you will want to get started.
- We'll talk you through some of the finer points of working with patients that will dramatically increase the number of people actually making appointments for treatment in your office.
- Our sales increased 70% when we changed the focus of our practice... and now you can easily model this success!
- We'll tell you how to create fierce customer loyalty that leaves your patients indifferent to the marketing tactics of even your biggest competitors!
SPEAKERS
| Dr. Rick Coker |
| Ms. Cindy Barnett |
| Ms. Mary Paroline |
| Ms. Melinda Coker |
Course Dates/Details
- Discover the Amazing Secrets of Using a PCC in Your Practice
- Two-day workshop
- September 19-20, 2008 (Friday and Saturday)
- Hollytree Country Club, Tyler, TX
- 6700 Hollytree Dr., Tyler, TX 75703
For Hotel and Travel Information, Click here.
If You're Ready to Register, Sign Up Here!
Even if you're not quite ready to sign up for this advanced dental education workshop, you'll want to sign up for Dr. Coker's monthly newsletter, with Splash! Learning. The newsletter offers practice management and dental marketing advice and it will definitely stimulate your thinking about your dental practice!
AGD INFO - with Splash! as a PACE-approved program provider of continuing dental education in Texas. The AGD program provider # is 300556. Total credit hours: 12.5 (Lecture Hours).
"PACE approval does not imply endorsement by the Academy of General Dentistry of course content, products, or therapies presented, nor does this approval imply that this course will be accepted by the Texas State Board of Dental Examiners for mandatory CE hours."
